Refund & Return Policy – Uditi.store
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At Uditi, we are committed to delivering authentic, hygienically packed products with the best shopping experience possible. However, since our items are food-based FMCG products, returns and exchanges are restricted under FSSAI regulations.
Eligible for Return/Replacement
You may request a return or replacement only in the following cases:
Wrong product delivered
Product received in damaged condition (with proof: unboxing video/photo required)
Expired product received
All claims must be reported within 48 hours of delivery by emailing ccare.uditi@zrsenterprise.com or contacting our support number.
Not Eligible for Return/Refund
Opened, used, or partially consumed products
Products damaged due to improper storage/handling after delivery
Orders placed by mistake (wrong address/variant)
Discounted or clearance sale items (unless damaged on delivery)
Return Process
Customers must return the item in its original sealed packaging.
Currently, we do not have pickup service — the customer must ship the product back to our warehouse.
Once inspected and approved, we will issue a replacement or refund.
Refund Timelines
Refunds (if approved) will be processed within 7–10 business days to the original payment method.
Shipping charges are non-refundable, except where the return is due to our error (wrong/damaged/expired product).
Important Conditions
Unboxing video is mandatory for replacement claims.
Claims without valid proof may not be accepted.
Delays caused by courier/logistics partners are beyond our control.
Need Help?
For return/refund-related queries, contact us:
📧 ccare.uditi@zrsenterprise.com
📞 +91-9037702557