Welcome to Uditi.store. By accessing or shopping with us, you agree to the following terms and conditions:
OVERVIEW
This website is operated by Uditi.store, a brand under ZRS Enterprise LLP. Throughout the site, the terms “we”, “us” and “our” refer to Uditi.
Uditi.store offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These apply to all users of the site, including browsers, vendors, customers, and contributors of content.
Please read these Terms carefully before accessing or using our website. By using this site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use our services.
Any new features or tools added to the store shall also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update or change any part by posting updates here. Continued use of the website constitutes acceptance of changes.
SECTION 1 – ONLINE STORE TERMS
- By using our website, you confirm that you are at least the age of majority in your state/province, or you have consent from a parent/guardian for use.
- Our products are for personal consumption only unless otherwise agreed for wholesale/bulk orders.
- You may not use our products for any unlawful purpose or violate any applicable laws.
- You must not transmit viruses, worms, or destructive code.
A breach of these terms will result in immediate termination of services.
SECTION 2 – GENERAL CONDITIONS
- We reserve the right to refuse service to anyone at any time.
- Your content (not including payment info) may be transferred unencrypted over networks.
- Payment card information is always encrypted.
- You agree not to duplicate, copy, resell, or exploit any part of the Service without written permission.
SECTION 3 – PRODUCT INFORMATION
- All products listed are FSSAI compliant and labeled with batch number, expiry date, and nutritional details.
- We strive to ensure accuracy, but minor variations (such as color, packaging design, or weight due to moisture loss in spices/teas) may occur.
- The product descriptions and information provided are for general purposes; please always refer to the actual product packaging for final information.
SECTION 4 – PRICING & MODIFICATIONS
- Prices are subject to change without notice.
- We reserve the right to modify, suspend, or discontinue any product or service at any time.
- Uditi shall not be liable to you or any third party for modifications or price changes.
SECTION 5 – SHIPPING & DELIVERY
- Orders are typically processed within 24–48 hours.
- Delivery timelines range from 3–7 working days depending on your location.
- Tracking details will be shared once dispatched.
- We are not responsible for delays caused by courier/logistics partners.
SECTION 6 – RETURNS & REFUNDS (FMCG Specific)
- Returns/exchanges are only applicable if:
- The wrong product is delivered
- The product is expired on delivery
- The product is damaged during delivery (with proof)
- Requests must be raised within 48 hours of delivery via email at ccare.uditi@zrsenterprise.com.
- Opened, used, or partially consumed products are not eligible for return.
- Refunds (if approved) will be credited to the original payment method within 7–10 working days.
SECTION 7 – ACCURACY OF BILLING & ACCOUNT INFORMATION
- We may refuse or limit any order at our discretion, especially for bulk purchases by unauthorized resellers.
- You agree to provide accurate billing, shipping, and contact details for smooth order processing.
SECTION 8 – THIRD-PARTY LINKS
- Our site may contain links to third-party websites. We are not responsible for their accuracy, security, or policies.
- Any issues related to third-party products/services must be addressed directly with them.
SECTION 9 – USER COMMENTS & FEEDBACK
- By submitting feedback or comments, you agree we may use them without restriction or obligation.
- You must not submit unlawful, abusive, or misleading content.
SECTION 10 – PRIVACY
- Your personal information is governed by our Privacy Policy (available separately).
SECTION 11 – PROHIBITED USES
You are prohibited from using this site or its content:
- For unlawful purposes
- To infringe on intellectual property rights
- To harass, abuse, defame, or discriminate
- To upload malware/viruses
- To spam, scrape, or misuse our systems
Violation may result in termination of services.
SECTION 12 – DISCLAIMER & LIMITATION OF LIABILITY
- Our products and services are provided “as is” and “as available.”
- We do not guarantee uninterrupted, error-free, or timely service.
- Uditi shall not be liable for indirect, incidental, or consequential damages.
SECTION 13 – INDEMNIFICATION
You agree to indemnify and hold harmless ZRS Enterprise LLP, its directors, officers, and employees from any claim arising out of your breach of these Terms or violation of laws/third-party rights.
SECTION 14 – GOVERNING LAW
These Terms shall be governed by the laws of India. Jurisdiction shall lie with the courts of Kerala, India (place of LLP registration).
SECTION 15 – CHANGES TO TERMS
You can review the latest Terms at any time on this page. Updates will be effective immediately upon posting. Continued use of Uditi.store after changes implies acceptance.